At ABAKUS IT-SOLUTIONS, we are looking for an experienced IT Service Delivery Manager to support our clients in delivering high-quality services to strategic stakeholders. You will play a key role in ensuring operational excellence, service continuity, and customer satisfaction within complex and demanding environments.
Your Responsibilities
As a Service Delivery Manager, you act as the central point of contact between business and IT operations:
- Ensure the delivery of services in line with agreed Service Level Agreements (SLAs) and monitor key performance indicators (KPIs) such as quality and performance
- Act as the primary interface for clients, building strong and long-term relationships through regular service reviews and proactive expectation management
- Coordinate closely with internal teams and external partners to guarantee seamless service delivery and efficient escalation handling
- Implement and maintain strong governance frameworks, acting as the link between business stakeholders, project (“build”) teams, and operations
- Analyze incidents and operational data to identify trends, bottlenecks, and opportunities for continuous improvement
- Produce and present regular reports on service quality and operational performance to both clients and internal leadership
Your Profile
- Minimum of 6 years of experience in IT Service Delivery Management
- Solid experience with ITIL processes (ITIL v3 or v4 certification is a strong asset)
- Good knowledge of project management methodologies such as PRINCE2
- Proven ability to manage stakeholders at multiple levels, including clients and external vendors
- Affinity with IT infrastructure, particularly networking environments
- Strong organizational and planning skills, with the ability to prioritize and maintain a global overview
- Excellent communication, negotiation, and relationship-building skills
- Analytical mindset with the ability to work with large datasets and identify structural issues
- Team-oriented leader who encourages collaboration and continuous feedback
Languages
- Professional proficiency in Dutch, French, and English
What We Offer
- Opportunity to work with strategic clients in complex and high-impact environments
- A key role with visibility across business, operations, and leadership
- Long-term missions within a structured and evolving ecosystem
- Flexible hybrid working model
- A collaborative and expert-driven culture within ABAKUS IT-SOLUTIONS
Join ABAKUS IT-SOLUTIONS and become an expert in IT comfort!
ABAKUS IT-SOLUTIONS is seeking to hire people passionate about IT not afraid to mix serious work and a bit of madness!
Opportunities are numerous. From bare applications development to of IT infrastructures management including conception, architecture and requirements analysis.
Although open to technologies used by our customers, ABAKUS IT-SOLUTIONS seeks mainly but not only consultants mastering: Windows and Linux Servers, networks, developments (JAVA, SAP, .NET,…) as well as highly specialized experts for example in cybersecurity or in Content Management System (CMS) (SharePoint, Drupal, WebLogic…).
In terms of non-technical competencies, ABAKUS IT-SOLUTIONS hires dynamic persons, open to the world, interested by innovation and having a keen sense of client relationship.
A very good command of English is essential, the capacity to speak French, German or Dutch is an asset.
Even though most of our positions require at least 3 years of experience, some are open to new starters.
In the meantime,
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