We are looking for a skilled and motivated Business Project Manager to support a Customer Experience team in the transformation of distribution channels and customer journeys within a complex, multi-stakeholder environment.
This role plays a key part in shaping and delivering innovative solutions for physical point-of-sale networks and enhancing the overall end-user experience.
Key Responsibilities
You will contribute to the design, coordination, and implementation of strategic initiatives related to ticketing and distribution systems, including:
- Supporting the definition and execution of the distribution and ticketing strategy
- Understanding and formalising objectives, methodologies, and resources for in-store distribution projects
- Contributing to the design of customer journeys and operational models in physical sales points
- Participating in the preparation of procurement documentation and provider selection processes
- Organising and facilitating workshops to define and refine new distribution and customer support solutions
- Supporting change management activities, including documentation of new processes and organisational impacts
- Coordinating internal stakeholders and external suppliers to ensure project alignment and delivery timelines
- Monitoring testing and validation phases to ensure compliance with expected outcomes
- Ensuring transparent communication and efficient information flow between all stakeholders
Profile
- Proven experience in business project management within complex environments
- Strong understanding of business process management and digital transformation projects
- Experience in project monitoring and stakeholder coordination
- Basic knowledge of public procurement processes is an asset
- Familiarity with customer journey design and service improvement initiatives
- Experience or strong interest in change management activities
Skills
- Business Process Management
- Digital Project Management
- Project Monitoring & Coordination
- Change Management (junior to intermediate level)
- User Journey understanding
- Public Procurement awareness (asset)
Languages
- French: native or fluent
- English: professional working proficiency
Work Environment
-
Hybrid working model
- Collaborative, multi-stakeholder project environment with strong strategic impact
Interested?
If you are passionate about customer experience, digital transformation, and large-scale service improvement projects, we would love to hear from you.
Apply now and join a team shaping the future of customer-facing services and distribution systems.
Join ABAKUS IT-SOLUTIONS and become an expert in IT comfort!
ABAKUS IT-SOLUTIONS is seeking to hire people passionate about IT not afraid to mix serious work and a bit of madness!
Opportunities are numerous. From bare applications development to of IT infrastructures management including conception, architecture and requirements analysis.
Although open to technologies used by our customers, ABAKUS IT-SOLUTIONS seeks mainly but not only consultants mastering: Windows and Linux Servers, networks, developments (JAVA, SAP, .NET,…) as well as highly specialized experts for example in cybersecurity or in Content Management System (CMS) (SharePoint, Drupal, WebLogic…).
In terms of non-technical competencies, ABAKUS IT-SOLUTIONS hires dynamic persons, open to the world, interested by innovation and having a keen sense of client relationship.
A very good command of English is essential, the capacity to speak French, German or Dutch is an asset.
Even though most of our positions require at least 3 years of experience, some are open to new starters.
In the meantime,
Look around on our website: